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FAQ's

Have more questions? Please don't hesitate to reach out!

  • What makes Krispie Queens treats so special?

Every square is a bold 9cm x 9cm and towers about 5cm high  — thick, rich, and unapologetically extra. We use premium ingredients and creative flair to craft treats that are as fabulous as they are flavorful.

  • Do you offer gluten-free options?

Yes, we do! All our products have gluten-free options. Please note that flavor and consistency may be slightly different from the original puffed rice snacks.

  • Can I order Krispie Queens for events or catering?

Absolutely. Our catering subscriptions are perfect for birthdays, weddings, corporate events, and more. We make it easy to serve treats that wow.

  • Do you ship nationwide?

Yes! We ship across New Zealand. Shipping rates vary by location. Once your treats leave the castle, we will provide shipping information. All orders are shipped overnight or next day delivery. 

  • How should I store my treats?

Keep them in a cool, dry place. For best freshness, enjoy within 3-5 days or freeze for up to a month.

  • Krispie Queens Refund & Return Policy

At Krispie Queens, every treat is handcrafted with royal care and crowned with nostalgic magic. Because our confections are perishable and made to order, all sales are final — no returns, no exchanges, no exceptions.

  • Damaged in Transit?

If your treats arrive looking less than majestic due to shipping damage, we’ll make it right. Please email us at contact@krispiequeens.com within 48 hours of delivery with:

  • A photo of the damaged product and packaging

  • Your order number

Once verified, we’ll issue a refund fit for a queen — no fuss, no drama.

  • The Fine Print-

  • We do not offer refunds for taste preferences, melted items, or missed deliveries.

  • Krispie Queens is not responsible for delays caused by carriers or incorrect addresses.

  • By placing an order, you agree to this policy and accept the risks of shipping handmade, perishable goods.

Thank you for understanding that our crispy creations are as unique as they are irresistible — and once they leave the castle, they’re yours to treasure.

Thank you for supporting our small-batch kingdom. Your loyalty keeps the crown shining and the marshmallows fluffy.

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